The BusinessWeek article is entitled Net Phones Start Ringing Up Customers. Here is an excerpt from the article:

"When a child goes missing in Herndon, Va., for example, the town's new system will automatically show a picture of the child and possible suspects to special screen-equipped VOIP phones used by all municipal workers"



An online version of this article can be found at:
http://www.businessweek.com/magazine/content/03_52/b3864039.htm

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